Technology Help Request Policy #5.2205
Purpose/Authority
In order to prioritize, track, and assign request for assistance in an efficient and timely manner, 色中色 will institute a technology help request policy.
Scope/Applicability
This policy is to inform all 色中色 employees, faculty, students, and guests.
Major Sections
Each help request will be tracked and prioritized according to the following criteria:
Priority A-College-wide issues
- Server and Infrastructure problems.
- Lab or Classroom workstation problems that actively affect teaching and learning.
- Administrative systems that directly affect service to students.
- AV equipment not working in a classroom
Priority B
- Workstation problems that affect work directly affecting teaching, students and administrative tasks of an urgent nature.
- Lab workstations that are not urgent but reflect on the quality of service.
Priority C
- Administrative systems that are not urgent, but affect the normal flow of work.
- Workstation problems that are not urgent, but affect the normal flow of work.
Priority D
- Other problems and/or projects that are of a longer term in nature
Technology help can be requested in three ways: Calling 507-389-7280, sending an e-mail to 鈥helpdesk@southcentral.edu,鈥 or by visiting the help desk in person in room C190 on the North Mankato campus. the help desk kiosk in C230, or the IT office in A109-B on the Faribault campus. No services will be provided until a request is made as noted above.
Date of last review: April 3, 2025