Purpose Statement
To ensure students have a process to resolve student complaints and grievances when no other designated complaint, grievance, or appeal process applies to the situation.
Definitions
Appeal - A request for reconsideration of a grievance decision under Policy 3.8 and Procedure 3.8.1.
Complaint - An oral or written claim concerning a college or university issue brought by a student alleging improper, unfair, or arbitrary treatment.
Grievance - A written claim submitted by a student alleging improper, unfair, or arbitrary action by an employee involving the application of a specific provision of a college or university rule, regulation, board policy, or system procedure.
Policy Statement
A student has the right to seek a remedy for a dispute or disagreement through a designated complaint or grievance procedure. This policy does not apply to academic grade disputes. Grade appeals must be handled under the academic policy of the college.
Appeal Procedure
If the grievance involves a college rule or regulation, a student may appeal an official grievance to the college President or designee. The decision of the President is final and binding.
Retaliation Prohibited
Retaliation of any kind must not be taken against a student for participating, or refusing to participate, in a complaint or grievance process. Retaliation may be subject to action under appropriate student or employee policies.
List of Related Policies or Procedures
3.0601 Student Code of Conduct policy
3.0601.0001 Student Code of Conduct procedure
Date of Last Review: 05/1/2025
