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1. On your Android smartphone, navigate to the Google Play Store app.
2. In the search bar, type Microsoft Authenticator, then tap the first result.
3. Tap Install. You may need to enter your Google password if prompted.
4. Click to follow the link to the .
5. Complete the additional security verification step before enabling MFA by selecting the additional security verification link.
6. Log in with your StarID credentials:
   • Students: [StarID]@go.minnstate.edu
   • Faculty/Staff: [StarID]@minnstate.edu
7. Once signed in, you will be prompted to provide more security information. Click Next.
8. Choose your default verification option under What's your preferred option?
   • Notify me through app — sends an Approve/Deny request when additional verification is required.
   • Use verification code from app or token — requires you to open the authenticator app and enter a code.
9. Choose your backup verification methods:
   1. Select Authentication Phone and enter a phone number different from your listed Office Phone.
   2. If you have an office phone assigned, select Office Phone.
   3. Select Alternate authentication phone and enter a different phone number as a backup, if available.
   4. Select Authenticator app or Token, then click Set up Authenticator app.

Configure Microsoft Authenticator

1. From the first drop-down, select Notify me through app.
2. In the Microsoft Authenticator app, tap Add Accounts, then Work or School account.
3. Allow camera access when prompted, then scan the QR code on your computer screen.
4. Tap Next, then Save.
5. Close the browser tab to return to the Multi-Factor Authentication Request tab.
6. Click Enable MFA.

1. On your iPhone, open the App Store.
2. Tap the Search tab and search for Microsoft Authenticator.
3. Tap Get on the Microsoft Authenticator tile.
4. Sign in to the App Store with your fingerprint or Apple ID password when prompted. After the install completes, move to the next step.
5. Click to follow the link to the .
6. Complete the additional security verification step before enabling MFA by selecting the additional security verification link.
7. Log in with your StarID credentials:
   • Students: [StarID]@go.minnstate.edu
   • Faculty/Staff: [StarID]@minnstate.edu
8. Once signed in, you will be prompted to provide more security information. Click Next.
9. Choose your default verification option under What's your preferred option?
   • Notify me through app — sends an Approve/Deny request when additional verification is required.
   • Use verification code from app or token — requires you to open the authenticator app and enter a code.
10. Choose your backup verification methods:
    1. Select Authentication Phone and enter a phone number different from your listed Office Phone.
    2. If you have an office phone assigned, select Office Phone.
    3. Select Alternate authentication phone and enter a different phone number as a backup, if available.
    4. Select Authenticator app or Token, then click Set up Authenticator app.

Configure Microsoft Authenticator

1. From the first drop-down, select Notify me through app.
2. In the Microsoft Authenticator app, tap Add Accounts, then Work or School account.
3. Allow camera access when prompted, then scan the QR code on your computer screen.
4. Tap Next, then Save.
5. Close the browser tab to return to the Multi-Factor Authentication Request tab.
6. Click Enable MFA.

1. Open the .
2. Complete the additional security verification step before enabling MFA by selecting the additional security verification link.
3. Log in with your StarID credentials:
   • Students: [StarID]@go.minnstate.edu
   • Faculty/Staff: [StarID]@minnstate.edu
4. Once signed in, you will be prompted to provide more security information. Click Next. The next screen will allow you to select your additional verification options.
5. Under What's your preferred option? select Call my authentication phone or Call my office phone.
6. Choose your backup verification methods:
   1. Select Authentication Phone and enter a phone number different from your listed Office Phone.
   2. If you have an office phone assigned, select Office Phone.
   3. Select Alternate authentication phone and enter a different phone number as a backup, if available.
7. Click Save.
8. Close the browser tab to return to the Multi-Factor Authentication Request tab.
9. Click the Enable MFA button.

Multi-factor authentication is a powerful security tool to help you protect your accounts. It creates layered protection that requires users to sign in using more than one verification method, which helps keep the College safe and helps prevent cybercriminals from gaining access to your personal information.

Even if you don't have a smartphone, you can still use multi-factor authentication. Enroll using your office or personal phone and receive a call or text with a verification code for sign-in. Use the Self-Enrollment Without a Smartphone instructions above.

Multi-factor authentication for Microsoft Office 365 does not always require verification if it remembers the device you are using. On remembered devices, it may periodically ask for verification.

If you are not receiving your verification and think you should be, it is typically related to your mobile device and its settings. Possible things to try:

• Restart your mobile device. Restarting ends background processes that could be causing the problem and refreshes your device's core components.
• Verify your security information is correct. Check that the verification method information you entered is accurate, especially phone numbers.
• Verify your notifications are turned on. Make sure notifications are enabled and that phone calls, your authentication app, and your messaging app are allowed to send visible alerts.
• Make sure you have a device signal and internet connection. Have someone call or text you to confirm. If signal-related problems are common, use the Microsoft Authenticator app, which generates codes without requiring a cell signal or internet connection.
• Turn off "Do Not Disturb." When this feature is enabled, notifications are blocked. Refer to your mobile device manual for instructions.
• Unblock phone numbers. In the United States, voice calls from Microsoft come from: +1 (866) 539-4191, +1 (855) 330-8653, and +1 (877) 668-6536.
• Check your battery-related settings. Battery optimization may stop the authenticator app from running in the background. Turn off battery optimization for your authentication and messaging apps, then try signing in again.
• Disable third-party security apps. Apps that filter calls or texts from unknown numbers may block verification codes. Try disabling any third-party security apps.

The following email clients are compatible with Office 365 multi-factor authentication:

• Outlook for Windows
• Outlook for macOS
• Outlook for Android
• Outlook for iOS
• Gmail app for Android
• Mail app for iOS
• Mozilla Thunderbird is not supported at this time. Mozilla has announced future support (currently in beta).

Any app that utilizes Microsoft Office 365 single sign-on, including all Office 365 apps, may require authentication. This includes:

• Outlook
• Word
• PowerPoint
• Excel
• SharePoint
• Class Notebook
• OneDrive
• OneNote
• Sway

If you are already enrolled in multi-factor authentication but want to change how you receive verifications or set up a backup verification method, click the button below.